Cancellation Policy & Credit card info

OUR INFAMOUS CANCELLATION POLICY THAT IS FULLY ENFORCED   2024

NEW FOR 2024: CLIENTS ARE IN FULL CONTROL OF BOOKING & CANCELLING THEIR OWN APPOINTMENTS VIA ONLINE BOOKING

At Little Lash Boutique® we truly believe that your face is the one thing you cannot get back if it ends up in the wrong hands. That being said, we only hire those artists with the same philosophy, and who are well-experienced. No one is part-time at Little Lash Boutique®, this is our career. So in order for us to fully focus on customer service, we ask that you pre-book and cancel all of your appointments through our website. Reaching out to us outside of our phone operator hours (9am-4pm Tuesdays through Fridays) leaves the responsibility of cancelling your own appointment to avoid any fees associated with your late-cancel/no-show. By booking with us, you agree to these terms.

WE WILL BE IN TOUCH WITH YOU!

Your current email, and cellphone number need to be on file so our automated system can get a confirmation from you. All appointments not confirmed by the 24-hour mark are automatically canceled. 

WHAT IF I NEED TO CANCEL?

Log on to your Booker account (https://go.booker.com/location/littlelashboutique/signin) That is where you can book all appointments, cancel, and purchase packages/series. Cancellations via e-mail, website, social media, reaching one of our artists outside of the main line, or any other way other than calling/texting/online account are not acceptable forms of cancellation. If you are “on call for duty” (i.e., nurse, doctor, lineman) please do not book your appointment for that day. Same day cancellations are automatically charged. 

WHAT DOES "AUTOMATICALLY CONFIRMED" MEAN?

"Automatically confirmed" means that you have made the mentioned appointment online, and that you are agreeing to being charged the full-service price if you no-show your appointment. If you cannot make the mentioned appointment, call/text/online account us on our mainline 631-245-7028 24-hours before your appointment time. See below for what "no-show" means at Little Lash & Brow Boutique. 

WHAT DOES "NO-SHOW" MEAN AT LITTLE LASH BOUTIQUE®?

If you did not cancel or reschedule the appointment that has been confirmed, we assume you are keeping that appointment, and that no one else can take that time slot from you--but, if you end up not coming to the appointment, or coming too late to actually complete the appointment (7 minutes late for brows, 10 minutes late for lashes)... that's a "no-show." By "no-showing" you did not give us an opportunity to fill that time slot with another client.  A full-service charge will be applied to your account.  If the customer disputes the no-show charge, not only is the artist without pay, but the company also has to pay fees, so all future appointments at our establishment are automatically cancelled until the dispute is canceled.  We respect the time of everyone and will never run into the time of the next client's appointment, and if we do, your brow shaping, or lash appointment is on us (7 minutes brows, 10 minute lashes, n/a for pmu)! Lastly, we will never rush a service! This is your face we are talking about! 

BUT I HAVE BEEN TRYING TO GET IN TOUCH WITH YOUR COMPANY! 

Our phones hours are 9am-4pm Tuesdays through Fridays.  Our online booking software is user-friendly, and you have full access to create and cancel your own appointments.  The only time you cannot cancel your own appointment is if you are attempting to cancel the appointment in less than 24-hours. In that case, a full service charge will be applied. 

LASH CANCELLATION DETAILS...

If less than 24 hours cancellation/reschedule notice is given for an appointment, the full cost of the service will be charged (if the service is $250, you will be charged $250) the charge cannot be applied toward a future service, even if it is the same day made and canceled. A credit card is required for all appointments; however, your credit card information is encrypted for your protection. If you do not feel comfortable with having your credit card number being encrypted on our system, you can pay cash before your appointment or Zelle/Venmo us.  Always feel free to call us with any questions. 

HOW MUCH TIME DO I HAVE BEFORE I CANNOT BE SEEN?

7 minutes for brow services, and 10 minutes for lash appointments. If you're late for permanent makeup appointment, the time is deducted from your numbing time. 

WHAT HAPPENS IF MY ARTIST IS LATE?

Time is something you can never get back, and we respect that. So, if we are running more than 7 minutes late for your brow appointment, your brow appointment is on us! If we are running more than 10 minutes late for a lash appointment, your lash appointment is on us! These rules do not apply to the permanent makeup services as these are more of a medical procedure.

WHY DOES LITTLE LASH BOUTIQUE® NEED A DEPOSIT?

The unfortunate reality is when someone makes an appointment, there is a 50/50 chance they will actually make it to that appointment. Little Lash Boutique® opened in 2013, and we have learned a lot since then. Sadly, this policy was written through the years because of consistent issues with no-shows. By taking a deposit, it allows us to at least guarantee to our lash and brow artists some sort of compensation in case of a no-show. Deposits are non-refundable. The deposit can be transferred once as long as more than 24 hours notice is even * $100 deposit for all first-time lash appointments * $300 deposit for first time microblading appointments 

WHY DOES LITTLE LASH BOUTIQUE® NEED MY CREDIT CARD "ON FILE?"

Your credit card is not actually "on file." We use a sophisticated booking software that encrypts your credit card number. As soon as the credit card number gets input, instantly it deletes from our screen. Only the last four digits will ever be available. Since 2013 we have had maaaany no-shows. Some of our appointments are three hours long. Can you imagine having two no-shows back-to-back? On a positive note, many clients pre-book a year's worth of appointments, so now that we have their credit card "on file" all they have to do is walk out after their appointment going about their day. 

I DO NOT WANT TO LEAVE MY CREDIT CARD "ON FILE."

We completely understand that you may be uncomfortable with leaving your credit or debit card on file with us. New for 2024, we now accept a deposit via Venmo (QR link below), or feel free to stop on in before your appointment for a cash deposit.  

HOW DO THE LASH & BROW ARTISTS GET PAID?

100% commission-based pay, plus gratuity. So, if the artist does not have someone in the lash bed, or brow chair, they are not getting paid. At Little Lash Boutique® we are the exact opposite of a franchise-type business model. If an artist goes to work knowing they will get paid no matter how great, or horrible the work is, why bother to strive for excellence? By being paid commission-only, the artists are consistently perfecting their skills, taking new classes, and keeping on top of all lash and brow trends. This is the biggest reason why we take no-shows so seriously. This is our career, and not a part-time gig. 

WHAT IF I'M PREGNANT/BREASTFEEDING, OR UNDER 18 YEARS OLD?

Little Lash Boutique® cannot give pregnant/breastfeeding women the keratin lash lift during their first trimester. We are also unable to do permanent makeup on pregnant/breastfeeding mothers, or anyone under the age of 18. Any lash or brow services for clients under the age of 18 needs to be approved by parent or guardian before the service. It is not illegal to wax a 16 year old kid's brows, but at Little Lash Boutique® we like to keep close communication, especially with the parents of our youngest clients. 

What if I need to cancel my appointment within the 24-hour mark, but I can reschedule with another artist the same day?

While you continue to bring business to LLB, it is important to note that the artist you did not show up for will miss out on income, as she operates on a commission basis. Please be advised that a $25 fee will be applied for cancellations that are rescheduled on the same day, in addition to the cost of your rescheduled lash appointment. For your brow appointment, a fee of $10 will be applied. Please note that these fees do not apply to permanent makeup appointments. Additionally, the full charge for the rescheduled appointment must be paid prior to confirming the new time slot.