Cancellation Policy & Credit card info

✨ Little Lash & Brow Boutique Cancellation & Appointment Policy

Effective Date: 6/21/2025

At Little Lash & Brow Boutique, we value both your time and ours. Our team works on a 100% commission basis, which means that when appointments are missed or cancelled last‑minute, our staff doesn’t get paid. To help us honor the time set aside for every client and protect our staff, we’ve implemented the following policies:

⏳ Cancellation & No‑Show Policy

    •    All appointments must be cancelled or rescheduled at least 24 hours in advance.

    •    Cancellations with less than 24 hours’ notice will be charged 100% of the service cost.

    •    No‑show appointments (you do not cancel or reschedule prior, or arrive too late for the service to be performed) will be charged 100% of the service cost.

    •    An additional 20% gratuity will be added for no‑show appointments, which goes directly to the affected service provider.

📱 Confirmation Policy

    •    All appointments must be confirmed at least 24 hours prior.

    •    Appointments that have not been confirmed will be automatically cancelled 24 hours before the scheduled time.

⚕️ Exceptions

    •   If you experience a medical emergency, accident, or hospitalization, we may waive the cancellation charge upon proof of discharge papers or other official documentation.

⚡️ Same‑Day Rescheduling Fee

   •   If you must reschedule within 24 hours and can be booked with another available artist on the same day, a $25 fee applies for lash services (and $10 for brow services). The new appointment must be paid in full prior to confirmation.

💳 Deposit Policy

    •    New lash appointments require a $100 deposit.

    •    New microblading appointments require a $300 deposit.

    •    All deposits are non‑refundable but can be transferred once if rescheduled more than 24 hours in advance.

    •    No‑show or late cancellation results in the deposit being forfeited.

👇 Additional Terms

    •    Clients must provide a valid credit card number when booking. Credit card information is stored securely using encryption.

    •    Disputed charges may result in cancellation of future appointments until resolved.

    •    We reserve the right to refuse service to any person exhibiting aggressive, threatening, or inappropriate behavior toward staff, whether in person, via phone, or online.

✅ By Booking An Appointment, You Agree To The Above Terms.