Cancellation Policy

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At Little Lash Boutique® we truly believe that your face is the one thing you cannot get back if it ends up in the wrong hands. That being said, we only hire those artists with the same philosophy, and who are well-experienced. No one is part-time at Little Lash Boutique®, this is our career. 

As with all of our lash, brow, and lip services, we like to be as transparent as possible. All clients will be texted 1-7 days before their scheduled appointment with a message similar to this: "Thursday, 12/21/20 @ 9:30am (Sam) is your next appointment. Will we be seeing you? Text YES or NO.” and a copy of our cancellation policy is attached. If you do not hear from us before your appointment, something went wrong, so feel free to contact us. We also reach out via an automated message, an email, and lastly a final phone call .  All appointments booked online are automatically confirmed by you. 

Call, or text us at 631-245-7028 at least 24 hours before your appointment. Cancellations via e-mail, website, social media, reaching one of our artists outside of the main line, or any other way other than calling or texting are not acceptable forms of cancellation. 

"Automatically confirmed" means that you have made the mentioned appointment online, and that you are agreeing to being charged the full service price if you no-show your appointment. If you cannot make the mentioned appointment, call or text us on our mainline 631-245-7028 24 hours before your appointment time. See below for what "no-show" means at Little Lash & Brow Boutique. 

If you did not cancel or reschedule the appointment we confirmed with you, we assume you are keeping that appointment, and that no one else can take that time slot from you--but, you end up not coming to the appointment, or coming too late to actually complete the appointment (7 minutes late for brows, 10 minutes late for lashes)... that's a "no-show." By "no-showing" you did not give us an opportunity to fill that time slot with another client.  A full service charge will be applied to your account. We respect the time of everyone, and will never run into the time of the next client's appointment. Lastly, we will never rush a service!  This is your face we are talking about!  

If less than 24 hours cancellation/reschedule notice is given for an appointment, a 50% cost of the confirmed scheduled appointment charge will be applied unless someone replaces your appointment before we close for the night. A credit card  is required for all appointments,  however, your credit card information  is encrypted for your protection.  Always feel free to call us with any  questions.  

7 minutes for brow services, and 10 minutes for lash appointments. If you're late for your microblading appointment, the time is deducted from your numbing time. 

Time is something you can never get back, and we respect that. So, if we are running 7 minutes or more late for your brow appointment, your brow appointment is on us!  If we are running more than 10 minutes late or more on a lash appointment, your lash appointment is on us!  

The unfortunate reality is when someone makes an appointment, there is a 50/50 chance they will actually make it to that appointment. Little Lash Boutique® opened in 2013, and we have learned a lot since then.  Sadly, this policy was written through the years because of consistent issues with no-shows. By taking a deposit, it allows us to at least guarantee to our lash and brow artists some sort of compensation in case of a no-show.  Deposits are non-refundable. The deposit can be transferred once. 

* $100 deposit for all first time lash appointments

* $300 deposit for first time microblading appointments

Your credit card is actually not "on file." We use a sophisticated booking software that encrypts your credit card number. As soon as the credit card number gets input, instantly it deletes from our screen.  Only the last four digits will ever be available.  Since 2013 we have had maaaany no-shows.  Some of our appointments are three hours long.  Can you imagine having two no-shows back to back?  On a positive note, many clients pre-book a year's worth of appointments, so now that we have their credit card "on file" all they have to do is walk out after their appointment going about their day. 

100% commission-based pay, plus gratuity. So if the artist does not have someone in her lash bed, or brow chair, she is not getting paid.  At Little Lash Boutique® we are the exact opposite of a  franchise-type business model. If an artist goes to work knowing she will get paid no matter how great, or horrible her work is, why bother to strive for excellence? By being paid commission only, the artists are consistently perfecting their skills, taking new classes, and keeping on top of all lash and brow trends. This is the biggest reason why we take no-shows so seriously.  This is our career, and not a part-time gig.  

Little Lash Boutique® cannot give pregnant/breastfeeding women the keratin lash lift during their first trimester.  We are also unable to do microblading on pregnant/breastfeeding mothers, or anyone under the age of 18.  Any lash or brow services for clients under the age of 18 needs to be approved by parent or guardian before the service. It is not illegal to wax a 16 year old kid's brows, but at Little Lash Boutique® we like to keep close communication, especially with the parents of our youngest clients.