RETURN & PRIVACY POLICIES

NO REFUNDS ON OPENED PRODUCTS

NO REFUNDS OR CASH EXCHANGE ON GIFT CARDS

NO RETURNS ON DEPOSITS

PRODUCTS MAY BE RETURNED UNOPENED NO LATER THAN 7 DAYS FROM PURCHASE DATE.

NO REFUNDS OR CASH EXCHANGE ON GIFT CARDS

There are no refunds available for services rendered, as we do not offer a trial period. Prior to each service, a comprehensive consultation is provided. It is essential to effectively communicate your preferences to your artist and have faith in the process. In the event that you are not fully satisfied, we typically strive to find a resolution.

Your IMMEDIATE feedback is valuable to us, as our work is a form of art.

Kindly contact us directly for immediate assistance.

We reserve the right to refuse service to any individual who violates our policies, including those to whom we have previously issued a refund for services rendered. Furthermore, any patron exhibiting violent, aggressive, or accusatory behavior toward our staff IN PERSON, PHONE, OR SOCIAL MEDIA will not be permitted on the premises and will be denied service.

Appointments in such cases will be automatically canceled.

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PRIVACY POLICY

📱 Text Messaging & Communication Consent

By providing your phone number to Little Lash & Brow Boutique (“LLB”), you consent to receive transactional and marketing text messages (SMS and MMS) from us. These may include, but are not limited to:

Appointment confirmations, reminders, and reschedules
Updates about your treatments or products
Special offers, event invitations, and promotions

You understand that:

Consent to receive marketing text messages is not a condition of purchase or service.
Message and data rates may apply, depending on your mobile carrier.
Message frequency varies based on appointments and promotions.

You may opt out of marketing text messages at any time by replying STOP to any message.
You may continue to receive appointment-related messages necessary for your booked services, unless you cancel or opt out of text communication entirely by contacting us directly.

🔐 Data Collection & Use

We collect and store your mobile phone number only for legitimate business purposes, including:

Sending booking confirmations and updates
Delivering service reminders
Providing marketing communications

We do not sell, rent, or share your phone number with third parties for their marketing purposes.
Your information is stored securely in our booking and communication platforms (e.g., Boulevard, Vagaro, or similar software).

⚙️ Third-Party Services

Our text messages may be sent through third-party platforms (such as Boulevard, SimpleTexting, Twilio, or similar). These platforms process messages on our behalf in compliance with applicable privacy and data protection laws.

❌ Opt-Out & Assistance